L A's Nothing Over Nine Ninety This Refunds & Returns Policy applies to all apparel, leggings, sweaters, jackets, handbags, shoes and boots purchased from our store. By placing an order, you agree to the terms listed below.
Eligible Returns & Exchanges
We accept returns and exchanges within our 30-day return window for the following situations:
- Items arrive damaged, defective, flawed, or with manufacturing defects (such as broken stitching, flawed leather, faulty zippers, damaged shoe soles, defective hardware on bags)
- We shipped the wrong item, wrong size, or incorrect style
- The product does not match the description shown on our website
Return Eligibility Conditions & Non-Returnable Items
To qualify for return, exchange or refund, all merchandise must meet these requirements:
- The item must be unworn, unwashed, unaltered, free of stains, scuffs, odors or signs of use.
- All original tags, brand labels, dust bags for handbags and shoe boxes must be attached and included.
- Footwear must only have been tried on indoors on a clean surface; scuffed, dirty soles will not be accepted.
Items that are marked Final Sale cannot be returned, exchanged or refunded. This includes certain clearance promotional pieces. We reserve the right to reject returned goods that fail our quality inspection.
Return Time Limit
All return or exchange requests must be submitted within 30 calendar days from the delivery date of your order. Requests submitted after this 30-day window will not be approved.
Return Process
- Send us a return request via email or phone, provide your order number and photos showing the item condition (required for damaged/defective goods).
- Once approved, you will receive a Return Merchandise Authorization (RMA) number. Please write this RMA number clearly on the outside of your return package. Packages without an RMA may be refused or delayed.
- Securely pack the item with all original accessories and tags.
- Ship the package to our return address: L A's Nothing Over Nine Ninety 1219 E Florida Ave, Hemet, CA 92543
After we receive and inspect your returned item, we will proceed with your refund or exchange.
Exchange Process
- Contact our support team within 30 days of delivery and submit an exchange request, tell us which new size, color or style you would like to swap for.
- Wait for us to confirm availability of your requested replacement item and issue your RMA number.
- Send the original eligible item to our return address listed above.
- Once we receive, inspect and approve your returned product, we will arrange shipment of your new replacement item. If the new item you want is out of stock, we will contact you to offer either store credit or a full refund instead.
Refund Process
Once our warehouse team receives and completes inspection of your returned merchandise, we will process your refund within 2–3 business days. All refunds will be issued back to your original payment method (Visa, Mastercard, Amex and other supported cards). It usually takes 3–7 business days for funds to show up in your account after we submit the refund. The exact arrival time depends on your card issuer’s processing schedule, and we have no control over bank delays.
Return Shipping Cost Responsibility
- If the return is caused by our mistake: damaged goods, manufacturing defects, wrong item shipped → we cover the return shipping cost, and we will send you a prepaid shipping label.
- If you return for personal reasons such as size issues, style change, or you simply do not like the item → the customer is responsible for return shipping charges. We recommend you use a trackable shipping service, because we are not liable for packages lost in transit.
Order Cancellation
If you wish to cancel your order before it has shipped, please contact us immediately. We will issue a full refund with no extra handling fees. Once your package has been shipped out, we cannot cancel the order. You will need to follow this standard return & refund policy to submit a return request.
Contact Us
If you have questions, concerns, or privacy rights requests related to this Privacy Policy, please reach out:
Store Name: L A's Nothing Over Nine Ninety
Address: 1219 E Florida Ave, Hemet, CA 92543
Phone: +19519257626
Email: info@lasnothingovernineninet.com
Opening Hours:
Monday to Saturday: 10 AM–8 PM
Sunday: 10 AM–5 PM
(GMT-07:00) Pacific Time
Response Time: We respond within 24 hours.